Privacy Policy

Last updated: April 17, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase tickets for Hohensalzburg Fortress. We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Austrian data protection laws.

2. Information We Collect

We may collect the following types of personal information when you use our booking service:

• Full name (first name and last name)
• Email address
• Phone number
• Payment information (processed securely by our payment provider)
• Visit date and ticket preferences
• Browser type, IP address, and device information (collected automatically)

3. How We Use Your Information

We use the information we collect to process your ticket purchase, send you booking confirmations and e-tickets, communicate important updates about your visit, improve our website and services, and comply with legal obligations.

4. Payment Processing

All payment transactions are processed through PayGlobal, a PCI DSS compliant payment gateway. We do not store your credit card details on our servers. Payment data is transmitted using 256-bit SSL encryption.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with our payment processor (PayGlobal) to complete transactions, service providers who assist in operating our website, and legal authorities when required by law.

6. Cookies and Tracking

Our website uses essential cookies to maintain session state and language preferences. We may also use analytics tools (Google Analytics, Facebook Pixel) to understand website usage patterns. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration required by applicable tax and commercial laws (up to 7 years for transaction records).

8. Your Rights Under GDPR

As a data subject under GDPR, you have the right to access your personal data, rectify inaccurate data, request erasure of your data, restrict processing, data portability, and object to processing. To exercise any of these rights, please contact us at the address below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure server infrastructure, and regular security assessments.

10. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us at:

Hohensalzburg Fortress
Monchsberg 34, 5020 Salzburg, Austria
Email: office@festung-hohensalzburg.at
Phone: +43 662 84 24 30 - 14